RETURNS
WELCOME TO KÜHL® RETURNS
We accept returns for items purchased on ca.kuhl.com within 45 days from the date of purchase. The item(s) must be in new, unworn, unwashed condition with the tags attached. We do not offer exchanges; please follow our return process and place a new order for the item you want.
To initiate a KÜHL Return, use the pre-printed Canada Post return shipping label that came with your order and include a copy of the packing slip with the shipment. $7.50 will be deducted from your refund for the use of our return shipping label. Please retain the tracking number for your records as KÜHL will not be responsible for lost, misdirected, or undelivered shipments.
RETURNS FAQ
WHERE CAN I RETURN ITEMS FROM A KUHL.COM CANADA SITE ORDER?
Items purchased on ca.kuhl.com can be returned to KÜHL® Canada. Use the pre-printed Canada Post return shipping label that came with your order and include a copy of the packing slip with the shipment.
WHERE CAN I RETURN ITEMS PURCHASED FROM A KÜHL AUTHORIZED DEALER?
Items purchased from a KÜHL authorized retailer must be returned to the original place of purchase to facilitate the return.
I PURCHASED MY ORDER ON THE U.S. SITE, CAN I RETURN ITEMS TO THE KÜHL CANADA ADDRESS?
Please contact Customer Service to review your return options.
WHEN CAN I EXPECT MY REFUND?
The prepaid Canada Post label is for standard shipping which can take up to 7 business days to receive. Please retain the tracking number for your records.
Once the package arrives at our Canada facility, returns are processed within 10 business days. Depending on your financial institution, refunds can take an additional 3 to 5 business days to appear on your statement. Original shipping costs are non-refundable.
For purchases made with a gift card and another payment method, the funds will be returned to the gift card first, with any remaining amount credited to the original payment method.
Return timeframe may increase during seasonal holidays.
HOW DO I RETURN A GIFT PURCHASED ON CA.KUHL.COM OR KUHL.COM?
Gift Returns for items purchased on ca.kuhl.com or kuhl.commust be coordinated in advance by calling Customer Service . Items can be returned within 45 days of the date of purchase. We do not offer direct exchanges.
To facilitate this process, please have the following information available:
- Purchaser’s name
- Email the order was placed under
- Order number
Gift return items must be in new, unworn, unwashed condition with the tags attached. Once the package arrives at KÜHL, returns are processed within 10 business days. You will be emailed a credit in the form of a KÜHL e-Gift Card.
Return timeframe may increase during seasonal holidays.
CAN I USE MY OWN SHIPPING METHOD TO RETURN MY ITEM(S)?
You are welcome to return items purchased on ca.kuhl.com using your own shipping method to avoid the $7.50 cost for the use of our label.
Items can be returned within 45 days of the date of purchase and must be in new, unworn, unwashed condition with the tags attached. Please retain the tracking number for your records. We suggest adding insurance to your shipment as well.
Return to:
KÜHL® Canada – ATTN Returns
NRI Distribution Inc.
8205 Dallas Drive
Kamloops, BC V2C 6X2
KÜHL will not be responsible for lost, misdirected, or undelivered shipments.
WHAT IF I AM OUTSIDE OF THE RETURN WINDOW?
Please contact Customer Service regarding orders outside of the 45-day return window for approval prior to shipping back to KÜHL. Approval is at KÜHL's discretion.
