RETURNS
WELCOME TO KÜHL® QUICK RETURNS
Items can be returned within 45 days from the date of purchase and must be in new, unworn, unwashed condition with the tags still attached. We do not offer exchanges. Instead, we accept returns of item(s) purchased on kuhl.com for a refund back to the original form of payment.
Need to return your purchase from our online store? Please use the preprinted return shipping label that came with your order. You will need to include a copy of the packing slip with your return. The cost for the shipping label is $7.50 and will be deducted from your refund.
Customers in Canada who ordered from the US site may return to our Canadian Warehouse but will need to use their own shipping carrier. Additionally for anyone returning the package on your own, please retain the tracking number for your records. KÜHL is not responsible for lost, misdirected, or undelivered shipments.
Return to:
KÜHL® Canada - ATTN Returns
NRI Distribution Inc.
8205 Dallas Drive
Kamloops, BC
V2C 6X2
Gift Returns must be coordinated in advance by calling Customer Service at 1-888-218-3181. To proceed, you will need to provide the order number, purchaser's name, and email used to place the order.
Gift items originally purchased on kuhl.com can be returned within 45 days from the purchase date. They must be in new, unworn, unwashed condition with the tags still attached.
Once your gift return is processed, you will receive an email with an e-Gift card to redeem online at kuhl.com during checkout.
Items purchased from a KÜHL authorized retailer must be returned to the same location to facilitate the return.
RETURNS FAQ
I PURCHASED MY ORDER ON THE U.S. SITE. CAN I RETURN MY ORDER IN CANADA AND WHAT DO I NEED TO INCLUDE?
Please see the shipping address for KÜHL® Canada Returns listed above and enclose a copy of your packing slip, order number, or the email address of the account the item(s) was purchased on.
We recommend you ship with a carrier that provides tracking information and add insurance to your shipment as well. KÜHL® will not be responsible for lost, misdirected, or undelivered shipments.
CAN I USE MY OWN SHIPPING METHOD TO RETURN MY ITEM(S)?
You are welcome to send the package back to the address above using your own shipping to avoid the $7.50 cost of using our label. Please include the packing slip or your name and order number in the package, so we know who to refund.
Please contact us by email at [email protected] or call 1-888-218-3181 if there are any issues with your order.
MAY I RETURN ITEMS FROM MULTIPLE ORDERS?
Yes, if the items were purchased through the same KÜHL account you may return as many eligible items as you wish with one return shipping label.
HOW LONG DOES IT TAKE TO PROCESS THE RETURN AND RECEIVE MY REFUND?
The shipping label provided is for ground shipping and may take 5 to 7 business days to arrive at our facility. Once the package arrives, it will be processed within three business days. Please note, during seasonal holidays that timeframe may increase.
You will receive an email notification once your return has been processed. The refund will be issued to the original payment method and can take 3 to 5 business days to post to your account depending on the financial institution. Original shipping costs are non-refundable.
For purchases made partially with a gift card, the funds will be credited back to the gift card first then the remaining amount back to the original payment method.
